How to complete repairs, returns and exchanges.

Stay Sharp for Life.

Our return policy lets you send items back to try something else or get a refund within 30 days. If your New West knife needs a tune up or repair, we are here to help keep your tools in tip-top condition.

Click here for our Lifetime Guarantee, Sharpening, and Return Policy.

Click here for our U.S. & International Shipping Policies.

RETURNS & EXCHANGES
IN-STORE

1

Bring items to return or exchange to one of our retail locations. Please ship all repairs to our factory (instructions in next section).


Jackson Town Square

98 Center Street
Jackson, WY 83001
307-733-4193

Production in Victor, Idaho

7667 Lupine Lane, #101
Victor, ID 83455
877-258-0100

Napa Valley, CA

1380 Main Street
St. Helena, CA 94574
707-244-5188

2

Our retail pros will work with you to make things right.

Returns and exchanges can typically be handled right then and there. Repairs typically need to be shipped to our factory in Victor, ID.

REPAIRS, RETURNS & EXCHANGES BY MAIL

Don’t live in town? We’ve still got your back.

1

Print the form below and include it in your shipment so we can handle your request promptly.

There are two options: fill out the form digitally in Adobe Acrobat and print to include with your knife shipment. Or, print it first and fill it out by hand.

2

Pack your knives or other items securely in a box.

IMPORTANT: pack your knives in their original leather sheath or a sheath created from cardboard. For the safety of our postal workers, don’t use a padded or cardstock envelope, please use a cardboard box.

3

Ship your knives to our factory in Idaho.

We do not supply return labels. Please ship via the carrier of your choice and hold on to your shipment tracking number for reference. See our shipping policies here.

ATTN: Customer Service

New West KnifeWorks

7667 Lupine Lane, #101
Victor, ID 83455
877-258-0100

4

If needed, our team will get in touch with you to complete your repair, return, or exchange.

Look out for an email or phone call from our talented customer service team.
Repairs - we'll only contact you if items are irreparable and we need to figure out an alternative solution.
Exchanges - if additional funds are required to complete an exchange we'll contact you.
Returns - if all looks in order, you'll get a refund within a couple business days of our team receiving your shipment.

GET SHARP KNIVES FOR LIFE