Click here for our Lifetime Guarantee, Sharpening, and Return Policy.
Click here for how to complete Returns & Exchanges.
Customers are responsible for shipping fees to the New West KnifeWorks Factory in Victor, Idaho. Customers recieve a store credit for the cost of the products returned and associated taxes. Shipping fees will not be refunded.
Customers are responsible for shipping fees to the New West KnifeWorks Factory in Victor, Idaho and for shipping fees of the new items selected.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout. As a small business with high materials costs, New West KnifeWorks almost always charges customers to ship items. Because we are an enterprise customer of UPS, we pass on our shipping rates savings to our customers.
|
Shipping option |
Estimated delivery time |
Shipping Cost |
|
UPS Ground |
3 - 7 business days |
Calculated at Checkout |
|
UPS 2 day |
2 - 4 business days |
Calculated at Checkout |
|
UPS Next Day Air Saver |
1 - 2 business days |
Calculated at Checkout |
We offer international shipping to all countries where our goods can legally be shipped. Please check the regulations for your country or territory by clicking here. Enter "United States" for “Origin Country”, select your "Destination Country", and check the box for " Prohibited or Restricted Commodities". Click “Show Regulations” for a list of prohibited goods. If the type of knife you’d like to purchase is listed, we will not be able to ship the product to you.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches its destination country. Customers are responsible for all fees required to release a U.S. shipment from their local trade authority.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your delivery confirmation email, please contact us at orders@newwestknifeworks.com with your name and order number, and we will look into it for you.
New West KnifeWorks Ships exclusively with UPS. UPS does not deliver to P.O. Boxes. Please provide your physical address when entering your shipping details.
Please view our return and exchange policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at orders@newwestknifeworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at orders@newwestknifeworks.com.
