Lifetime Guarantee.

Our return policy and warranty mean you get the perfect fit and balance for life.

We've got your back.

American Made to Last a Lifetime

Our knives are lifetime guaranteed, so we want to make sure it's a perfect match. Our return policy lets you send it back to try something else or get a refund within 30 days.

30 Day Return Policy

G-Fusion & Ironwood Knives
The feel of a knife is one of the most important considerations in finding the perfect tool. We encourage you to order our knives to assess the feel and performance first hand. If you are not satisfied with a knife for any reason, you can return it for a full refund including the initial shipping. If you have any questions about this policy please contact us at 877.258.0100 or orders@newwestknifeworks.com.
Click HERE for return instructions.

Return Instructions

Lifetime Warranty for Home Use

All of our knives have a lifetime, 100% performance satisfaction. At any time, if you feel your knife is not as sharp as it should be or notice a performance difference please send your knife back to us for a complimentary tune up (re-edge and factory sharpen).

Returns and Repairs

Stay Sharp: Free Tune Ups

Nothing makes a cutting tool safer or more fun to use than when it’s as sharp as possible. New West KnifeWorks offers free sharpening for all of our knives. Items to be sharpened can be dropped off at any of our stores during business hours or sent by mail to our factory in Victor, Idaho.

Sharpening Service

Exchanges: No Worry Gifts

It's always an honor when a customer gives a New West knife as a gift. However, choosing the right color and shape isn't always easy. We'll exchange any knives within 30 days of receipt. If you're the gift recipient, please include the name of the gift giver and gift receipt on your return form so we can easily apply store credit to the knife you wish to exchange for. Don't worry, we'll be discreet!

Exchanges

Frequently Asked Questions

My knife is less sharp than before. Do you sharpen knives? 

All of our knives come with lifetime free sharpening, so please feel free to either drop your knives off at one of our retail locations or send them to our factory for a complimentary tune up. You can find the step by step return instructions by clicking HERE.

I ordered the knife online and it’s just not right for me. Can I return It? 

Thank you for giving our product a chance to be part of your culinary experience. If it’s not the right fit for you and it’s been 30 days or less since its purchase, send the knife back to our customer service team for a full refund including the initial shipping. You can find the step by step return instructions by clicking HERE. If you would like alternative recommendations to better suit your needs, please contact our customer service team at orders@newwestknifeworks.com

I was given the knife as a gift, can I exchange it for a different color or Different knife?

If the knife is not personalized with engraving, our customer service team will help facilitate the exchange. Send a message to orders@newwestknifeworks.com and include a description of the item to be exchanged, the gift giver’s name and any receipt/order number associated with the original sale. We will take care of the rest.

There seems to be rust developing on my knife, What should I do?

Due to the high carbon content of our steel, the surface of our knives has the potential to oxidize if left in water or a humid environment for an extended period of time. Start by scrubbing the surface with a brillo pad or the scrubbing-side of a kitchen sponge, warm water, and dish soap. If the stains still don't budge, contact customer service at orders@newwestknifeworks.com and provide photos of the issue. We will most likely have you send the knife/knives back to us for inspection. We've found that knives will have some surface oxidation after the first few months of use, but after a factory buff up, the problem does not continue.

I dropped my knife and the tip broke off, Can it be repaired?

We know things happen, so please don’t hesitate to reach out. We are happy to repair any small damage to the knife free of charge. If the break is too large for repair, you can purchase a new knife at 50% off. Contact customer service at orders@newwestknifeworks.com and provide photos of the issue.

The Details

COMMERCIAL USE WARRANTY

Your knife has a lifetime warranty against defects in materials and workmanship. Due to the frequency of use in a commercial kitchen, a knife can receive many lifetimes worth of sharpening in a few years. However, if you grind it down to a toothpick, we will replace it at half price.

CUSTOM PIECES

Our rock blocks, resin magnets, and custom knives are one-of-a-kind works of functional art for which we guarantee quality and craftsmanship. They have been created to perfectly fit, display, and protect the set of New West knives contained within. If you are not satisfied, please contact us at 877.258.0100 or orders@newwestknifeworks.com within 30 days of receipt to arrange a return or exchange. Due to the value of custom items, an insured shipping label will be created by our Customer Service Team at the customer’s expense.

REFUND PROCESS

New West KnifeWorks will not process refunds or exchanges until the product is received and inspected at our facility. Once a refund has been inspected, customers can expect a monetary refund to process between 7 - 10 business days.

*New West Knifeworks reserves the right to make all final decisions regarding warranty and repairs. Anything deemed, solely by New West KnifeWorks, as repairable will be fixed.

OTHER ISSUES

After 30 days from purchase and a complimentary tune up, if your knife is still not performing, please contact our Customer Service Team.

orders@newwestknifeworks.com   

Basic Tips for Knife Care

PROTECT YOUR KNIVES

Here are some basic practices to increase the health and longevity of your knife and it’s edge.
•Wash and dry by hand. Don't use the dishwasher, it dulls knives and causes oxidation.
•Avoid electric or pull through sharpeners.
•Don't use knife as a screwdriver.
•Don't use to pry, open cans, or cut frozen foods.

LEARN MORE

For more details about how to properly care for your knife and maintain a sharp edge, check out our complete guide to care and maintenance.

Learn More

Visit our galleries and feel the difference

Denver, CO

185 Fillmore St.

Denver, CO 80206

720-353-4209

Jackson Hole, WY

98 Center Street Unit C

Jackson, WY 83001

307-733-4193

Park City, UT

625 Main Street

Park City, UT 84060

435-214-7460

St. Helena, CA

1380 Main Street

St. Helena, CA 94574

707-244-5188

Victor, ID

7667 Lupine Lane, #101

Victor, ID 83455

877-258-0100