Lifetime Guarantee

All of our knives have a lifetime, 100% satisfaction guarantee for non-commercial use. If for any reason you are not happy with your knife's performance, we will replace it for free.That being said, please do not put your knife in the dishwasher, use it as a screwdriver, or use it to pry with, open cans, cut frozen foods, etc. We ask that you be honest with us -- if you break your knife through abuse, we will replace it at half price.

Commercial User Note

Your knife has a lifetime warranty against defects in materials and workmanship. Due to the frequency of use in a commercial kitchen, a knife can receive many lifetimes worth of sharpening in a few years. However, if you grind it down to a toothpick, we will replace it at half price.

Return Policy

The feel of a knife in your hand is one of the most important considerations in using a knife. We encourage you to order our knives to assess the feel of them first hand. If you are not satisfied with the knife for any reason, you can return it unused for a full refund including shipping. If the knife has been used and shows visible wear, please refer to our guarantee above.

How To Repair, Replace, or Return Your Knife

    1. Contact us to notify us of the issue or request.
    • Email: info@newwestknifeworks.com
    • Phone: 877-258-0100
    • Ship the knife with a note containing your name, shipping address, phone number, and an explanation for the return.
    • Please place the knife in its leather sheath or a cardboard sheath, wrap it securely, pack it in a box - not an envelope.
    • Ship to the address below via USPS, FedEx, or UPS & retain your tracking info.
    ATTN: Customer Service
    New West KnifeWorks
    7667 Lupine Lane
    Victor, ID 83455

    If the knife needs to be replaced due to abuse, please include a check or money order for half the price of the knife plus $15 for shipping.