Please call us anytime. Sometimes when we are helping other customers or making knives we can't hear the phone ring. Please leave a message and we'll get back to you right away.
For some quick answers to common questions, check out the resources below:
We now offer FREE SHIPPING on orders shipped within the United States $398 and over. These orders will be delivered by USPS Priority Mail. Please allow up to two business days for order processing.
USPS delivery dates only account for "transit days", i.e. "USPS Priority Mail - 2 business days" will take up to 6 business days to arrive: 1-2 days order processing, 1 day for pick-up, 2 days transit, 1 day out-for-delivery.
You may also contact us by email at email@example.com
7667 Lupine Lane, Suite 101, Victor, ID 83455
Jackson Hole Shop - World HQ
98 Center Street Unit C, Jackson, WY
1380 Main Street, St. Helena, CA
675 Main Street, Park City, UT
For all returns, exchanges, sharpening, and warranty shipments please print and fill out this form and include it in your package. Ship to:
ATTN: Customer Service
New West KnifeWorks
7667 Lupine Lane, Suite 101
Victor, ID 83455
* Please include a note with your contact info and instructions. Always ship knives securely wrapped in a BOX and in their sheaths - we don't want to hurt our postal workers!