Contact MTN MAN Toy Shop

Please call us anytime. Sometimes when we are helping other customers or making knives we can't hear the phone ring. Please leave a message and we'll get back to you right away.

For some quick answers to common questions, check out the resources below:

  • Returns & Exchanges
  • Care & Maintenance
  • Free Sharpening for Life UPDATE: For the safety of our team during the spread of COVID-19, we will not accept knives for sharpening by mail or in-stores until further notice. We will send updates as soon as this service is available once again. Thank you for your patience and understanding.

Shipping Updates
Please note that in order to halt the spread of COVID-19 and adhere to social distancing policies in the workplace, shipment processing may take 2-3 business days.
Questions: 877.258.0100 or

Contact Us Online

You may also contact us by email at


Production & Customer Service

7667 Lupine Lane, Suite 101, Victor, ID 83455


Jackson Hole Shop - World HQ

98 Center Street Unit C, Jackson, WY


Napa Valley Shop

1380 Main Street, St. Helena, CA


Park City Shop

675 Main Street, Park City, UT


Phone Number

Toll-Free: 877-258-0100

Returns, Exchanges, and Sharpening

For all returns, exchanges, sharpening, and warranty shipments please print and fill out this form and include it in your package. Ship to:

ATTN: Customer Service
New West KnifeWorks
7667 Lupine Lane, Suite 101
Victor, ID 83455

* Please include a note with your contact info and instructions. Always ship knives securely wrapped in a BOX and in their sheaths - we don't want to hurt our postal workers!