All of our knives have a lifetime, 100% satisfaction guarantee for non-commercial use. If for any reason you are not happy with your knife's performance, we will replace it for free.That being said, please do not put your knife in the dishwasher, use it as a screwdriver, or use it to pry with, open cans, cut frozen foods, etc. We ask that you be honest with us -- if you break your knife through abuse, we will replace it at half price.
Commercial User Note
Your knife has a lifetime warranty against defects in materials and workmanship. Due to the frequency of use in a commercial kitchen, a knife can receive many lifetimes worth of sharpening in a few years. However, if you grind it down to a toothpick, we will replace it at half price.
The feel of a knife in your hand is one of the most important considerations in using a knife. We encourage you to order our knives to assess the feel of them first hand. If you are not satisfied with the knife for any reason, you can return it unused for a full refund including shipping. If the knife has been used and shows visible wear, please refer to our guarantee above.
How To Repair, Replace, or Return Your Knife
Ship the knife with a note containing your name, shipping address, phone number, and an explanation for the return.
Please wrap it extra securely in a box not an envelope.
The Mail in the Wild West is particular, especially when using the United States Postal Service. Please observe the following rules below!
We HIGHLY recommend shipping via UPS or Fed Ex.
Please Ship To:
New West KnifeWorks
98 N. Center St. Unit C
Jackson, Wyoming 83001
We DO NOT recommend using USPS. But if you have to....
For United States Postal Service Ship to:
New West Knifeworks
PO Box 1669
Wilson, WY 83014
If the knife needs to be replaced due to abuse, please include a check or money order for half the price of the knife plus $15 for shipping.